SHIPPING AND RETURNS

1. Description of Goods

A description of the goods is mentioned on our Website. Whilst we attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the look, description and/or specification of the goods.

2. 30 Day Satisfaction Guarantee (returns policy)

a) If the goods arrive faulty or damaged, you have 30 days to return the goods for a full refund (excluding shipping costs) or exchange, as long as you have the receipt, it is unused and not damaged and is accompanied with the merchandise box, accessories or any other items included in the original package. The refund will be provided using your original payment method.

If the goods are not in a saleable condition or they left your possession in a saleable condition but were received damaged in transit, we reserve the right to decline a refund or exchange request. If the latter event has occurred, we will send the item back to you at your cost.

b) If you change your mind about the products you have purchased from us, we will refund the purchase price, subject to the following conditions:

    • Goods must be in original sale condition (not including thin tubes or domes);
    • You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and

3. Payment and Prices

    • We accept payment by the following methods:
      • PayPal
      • Credit/debit card
      • Authorise to debit card at the time of purchase

All prices are in Australian dollars and, where applicable, are inclusive of GST. Online prices may be subject to change without notice, and may differ from prices available elsewhere.

4. Delivery of goods

    • Standard delivery time is 5-7 business days;

5. Warranty

We offer a warranty in accordance with the Warranty Card contained in the Instructions for Use that are supplied with your Sound Enhancer.

6. Disclaimer

We are not liable for physical or financial injury, loss or damage or consequential loss or damage of any kind arising out of the supply, layout, assembly, installation or operation of the goods.